Mitel MiVoice Call Recording
Time to Upgrade Before the Curtain Falls

For years, Mitel MiVoice Call Recording (MIVCR) has been a reliable tool for businesses to capture and analyze their communication data. However, all good things must come to an end, and MIVCR is approaching its End-of-Life (EOL) date on June 30th, 2024. This means that you will not be able to record calls, technical support and software updates will cease after this date , leaving your system vulnerable to security risks and outdated functionalities.

Don’t get caught off guard! Here’s why you need to consider upgrading before the curtain falls on MIVCR:

1. Cant’ Record Calls MIVCR will not be able to record any calls after June 30th, 2024. But customers will still be able to access old files.

2. Security Risks Loom: After the EOL date, Mitel will no longer provide security patches for MIVCR, exposing your system to vulnerabilities and potential cyberattacks. This could lead to data breaches, compliance violations, and reputational damage.

3. No More Innovation: Without software updates, you’ll miss out on newer call recording solutions’ latest features and functionalities. This could put you at a disadvantage compared to competitors who leverage advanced capabilities like AI-powered analytics and sentiment analysis.

4. Maintenance Headaches: As your system ages, it will become increasingly difficult and expensive to maintain. You may face compatibility issues with new hardware and software, leading to downtime and disruptions.

5. Compliance Concerns: Regulatory requirements can change, and outdated software may not meet the latest compliance standards. This could result in hefty fines and penalties for your business.

Fortunately, the EOL doesn’t have to be a roadblock. Several alternative call recording solutions are available, offering advanced features, robust security, and ongoing support.

Here are some questions to consider when choosing a new solution:

What are your specific call recording needs (compliance, quality assurance, etc.)?

What features are important to you (e.g., AI-powered analytics and integration with other platforms)?

What is your budget?

Do you prefer an on-premise or cloud-based solution?

BSB Communications can help you navigate the transition and find the perfect call recording solution for your business. We offer a comprehensive portfolio of solutions from leading partners.

Don’t wait until the final curtain closes on MIVCR. Contact BSB Communications today for a free consultation and learn how we can help you upgrade to a modern, secure, and future-proof call recording solution.

Together, we can ensure your business stays ahead of the curve and continues to thrive in the ever-evolving world of communication.