4 Ways Your Outdated Technology is Holding You Back
If your business telephones rely on old and outdated technology, you might be holding your business back in ways you never imagined. It is easy to rely on the technology you have always used and resist investing the energy and resources needed to upgrade your systems...
Improve the Agent and Customer Experience by Leveraging APIs
Building a successful contact center is like building a home. You wouldn’t expect a contractor who has rusty nails to produce a structurally-sound, beautiful home. Similarly, contact center agents who have inefficient or outdated tools can’t build a positive and...
9 Contact Center Features That Will Improve Your Bottom Line
Your contact center is a cornerstone of your customer service experience. According to Omnicus, in the US, companies lose nearly $75 billion annually in revenue because of poor customer service. By taking steps to improve your contact center, you can prevent such...
