Improve the Agent and Customer Experience by Leveraging APIs
Building a successful contact center is like building a home. You wouldn’t expect a contractor who has rusty nails to produce a structurally-sound, beautiful home. Similarly, contact center agents who have inefficient or outdated tools can’t build a positive and...
9 Contact Center Features That Will Improve Your Bottom Line
Your contact center is a cornerstone of your customer service experience. According to Omnicus, in the US, companies lose nearly $75 billion annually in revenue because of poor customer service. By taking steps to improve your contact center, you can prevent such...
Financial Services Companies Need Compliant and Secure Business Telephones
Whether your financial services firm is small, mid-sized or enterprise-scale, you need reliable and powerful business telephones. With so many available options, choosing the right phone vendor and configuring your system to best meet your specific needs is a...
Upgrade Your Business Telephones for Streamlined Operations
Your business telephones should go beyond empowering your team to communicate effectively with each other and your customers. Today’s professional services companies need phone systems that support the latest technology and provide a hassle-free, secure experience....
