Cloud Contact Center Solutions Made for You
Whether you’re a small help desk or a large-scale multimedia center, contact center solutions are designed to streamline your business operations and improve customer satisfaction.
Our Cloud Contact Center Solutions Provide:
Automated Quality Management with Speech Analytics Technology
Personalized Communication Based on Customer Preferences
Data-Driven Solutions for Better Results
Contact Center Demo Environments
Choose the Contact Center Demo that best matches your industry.
This interactive platform offers a firsthand look at how Contact Center solutions can transform customer engagement in your specific industry.
Discover the potential to elevate your customer service experience today.
What You’ll Get with a Better Cloud Contact Center Solution
Put Customer Experience First
Customers expect quick resolutions to their problems and fast responses to their inquiries. Retain customers and grow your business with contact center solutions designed for the user.
Optimize Resource Use
Forecasting and integrated workforce management tools can ensure the correct number of skilled agents are available to handle the forecasted call volume. Control costs by using your resources wisely!
Stay Secure and Compliant
Avoid unnecessary penalties, fees and damages by automatically recording and documenting every call, delivering accurate, easily searchable and indisputable verifiable records.
Ensure Business Continuity
Your business can weather any storm with solutions that keep your contact center up and running — even in the most challenging and unexpected circumstances.
Personalize the Contact Center Experience
Omnichannel contact centers allow your customers to connect with you how they want and when they want. By offering multiple channels – voice, chat, email, social media and more – you can provide an individualized experience that meets the needs of each unique customer.
Empower Your Agents
Your contact center agents are the heart of your operation. Give them the tools they need to succeed with a robust set of features that includes everything from call recording to performance management.
Watch Videos
Unified Elevate and Contact Center: A Brief Overview
Intelligent Contact Center with Interaction Analytics
Archiving for Contact Center Overview
Don’t Leave Your Customers Hanging
National business statistics show that 56.7% of callers don’t leave a message and never call back when calls go unanswered. They simply scroll to the next competitor. The world is changing, and business communications solutions need to change with it. With more employees interested in remote work than ever before and more competition within every industry, businesses need solutions that allow for remote work, integrate business processes and are self-managed with minimal intervention. You risk losing out on potential customers and opportunities without a quality provider and up-to-date software. Not to mention your esteemed staff; outdated tech and systems lead to frustrated employees who are less productive and more likely to leave.
Your Cloud Contact Center Transformation
1. Discovery
We dive deeply into your current contact center setup, uncovering areas of inefficiency and potential improvement.
2. Design
Our solutions experts design a range of contact center solutions that will future-proof your business, increase customer satisfaction and improve efficiency.
3. Deploy
We work with you to implement the contact center solution that best fits your business, ensuring a seamless transition and on-time delivery.
4. Train
We provide training and support to ensure that you and your team are confident using the new contact center solution.
5. Leverage
We monitor your contact center solution post-deployment, ensuring that it performs as expected and make recommendations for improvement where necessary.
Partner with BSB for Your Cloud Contact Center Needs
With BSB’s support in implementing a new contact center, you can turn every call into an asset. BSB is ranked the #1 Mitel dealer in Michigan and #12 in the U.S. and we have been helping businesses streamline their operations and improve customer satisfaction since 1984. Every innovative design we offer goes through a detailed evaluation process to ensure that we provide the best solutions for our customers. Though the technology we bring to our customers has changed dramatically since our early days, our approach hasn’t. BSB’s mission is to provide the industry’s best contact center communication solutions by partnering with the world’s leading manufacturers.
